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[Service] Red Frog Freight (High sec freight service)

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Ari Kes Red Frog Freight Red-Frog 0	Posted - 2013.06.21 00:05:00 - [1] - Quote Hello Guys, Please remember to always use proper collateral for your contract. It's your protection against ganking/theft and if it's not accurate, you may loose money. You do not pay the collateral yourself - it is covered by the accepting pilot. In most cases using proper collateral for your cargo will eliminate the risk of a theft. Please, under no circumstances leave the collateral field at zero. In case your cargo exceeds 1B of value, pls split it into multiple contracts, or use Blue Frog. Thank you for your understanding.
Ari Kes Red Frog Freight Red-Frog 1	Posted - 2013.06.25 16:06:00 - [2] - Quote Hello there! Thanks! We are always happy to haul more :) The service is also very safe as long as you use the proper collateral :)
Ari Kes Red Frog Freight Red-Frog 3	Posted - 2013.07.01 19:27:00 - [3] - Quote Theophanu Hierax wrote: Hi there Red Frog, I used your services before to great satisfation. However, I seem to hae a problem accessing your webseite red-frog.org. Is it up and running or is the mistake on my side? Thank you. Cheers Hello there, Yes, our page works correctly.
Ari Kes Red Frog Freight Red-Frog 3	Posted - 2013.07.01 19:31:00 - [4] - Quote Hello Everyone, Just a quick reminder about our contracts handling rules: 1. Use proper collateral, that in most cases eliminates the risk of theft. Pilot covers your collateral, not you. Collateral = the value of goods you want us to transport. Why my contract was stolen? 2. We reject all zero-collaterals contracts. 3. We handle contarcts up to 1 billion collateral value. If your goods are worth more, split it for more orders or use Blue Frog! Thanks for all your future contracts! o7
Ari Kes Red Frog Freight Red-Frog 4	Posted - 2013.07.30 20:40:00 - [5] - Quote Hey Everyone, Thank you for all the nice words. Our pilots are always ready to haul more for you! Be sure to check our channel RF Freight, should you have any questions about our service. Hope to see your contracts soon!
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2013.09.18 16:35:00 - [6] - Quote Hello Everyone, Should you be planning to move your goods around - there is no better time to place your order! With the pilots from new recruitment wave in place, all packages are being moved extremely fast, with the minimal queue. Should you have any questions or in need of help, feel free to join our public channel - RF Freight. With best regards, Ari
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2013.10.14 17:43:00 - [7] - Quote Hello Everyone, Just a quick reminder about our contracts handling rules: 1. Use proper collateral, that in most cases eliminates the risk of theft. Pilot covers your collateral, not you. Collateral = the value of goods you want us to transport. It provides your only reimbursement when your goods are stolen! 2. We handle contarcts up to 1 billion collateral value. If your goods are worth more, split it for more orders or use Blue Frog! Thanks for all your future contracts! o7
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2013.11.22 08:14:00 - [8] - Quote Lord Battlestar wrote: I have normally had very good experiences with Red Frog, but unfortunately I have to report a bad experience. I had a contract with a collateral for 1 mil isk, cause the cargo was exactly 1 mil isk in value. Not because I forgot to put in correct collateral or that I was ignoring the rules set which I have followed countless times before.. Rather than get a simple evemail double checking that the collateral was correct (which I have gotten from Black Frog) it was simply cancelled, with a (my assumption of course) pre-formed evemail essentially telling me that I didn't put the correct collateral. Well what am I supposed to do, put a 50 mil isk+ collateral on an item that cost 1 mil isk? The doesn't even bother to cover that problem. If I make the collateral 1.5 mil is it just going to be cancelled again due to it being deemed forgotten or set too low? Sure it is a small cargo to be contracting out but I have a busy rl as well, so I didn't feel like moving it myself. I am sure others have the same question, and I would rather know than waste my time and your time setting up contracts that are just going to be summarily cancelled anyhow. Hello there Lord, We are just trying to ensure that the client's cargo is properly colletarized, in order to prevent any possible thefts. In such cases - when your order has been rejected due to this fact - it is best to send evemail to the person you have received the notification from, informing that such collateral is indeed intended. Then the order is processed normally. Thanks for your contracts!
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2013.12.03 10:20:00 - [9] - Quote Jevin Kepler wrote: Hey RFF. I see I got accepted into RFF over Thanksgiving break, and did not have access to a computer until today. Hopefully you guys didn't stop considering me for that reason. Also, I got back today and now Rubicon is loading into a black screen for me, so I cannot accept the application or respond to any of my mail for that matter (I only knew I was accepted via Evemon). What do you guys advise I do next? Hello, Welcome back. We only delete no-show up applications after a long time of no activity. Best evemail me or use channel Profit, as here we do not process recruitment requests. Best rehards, Ari
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2014.01.21 00:45:00 - [10] - Quote Hello Everyone, Just a quick reminder about our contract handling rules: 1. Use proper collateral, that in most cases eliminates the risk of theft. Pilot covers your collateral, not you. Collateral = the value of goods you want us to transport. Why my contract was stolen? 2. We reject all zero-collaterals contracts. 3. We handle contarcts up to 1 billion collateral value. If your goods are worth more, split it for more orders or use Blue Frog! Thanks for all your future contracts! o7
Ari Kes Red Frog Freight Red-Frog 5	Posted - 2014.02.16 04:44:00 - [11] - Quote Dear Clients, As of 1st March 2014, Red Frog Freight will be adjusting the pricing model, to bring it more up to par with the ever evolving economy of EVE Universe. This information is also available here in more eye-friendly format. In our entire history we have only increased prices twice and this one will be our third increase. Since the launch of Rubicon expansion, we have been closely monitoring the situation, to avoid any harsh and quick decisions. As you are probably aware - Rubicon has introduced some warp mechanic changes - that in most cases made the freighter trips even longer and effectively requiring more time to dedicate from our pilots. Apart from that, since our last price alteration, we have also observed drastic price changes on most commodities in EVE, including, but not limited to PLEX prices, general influence of inflation and the fact that ganking activity has also risen considerably. Our aim is to make our system profitable both for our clients - happy with short delivery times and top-notch service levels, as well as for our pilots - providing them good payment for the risks involved and some level of protection. Taking all this into account we will be altering the current pricing model with the following system: 1.3 million ISK pickup price + 700 k ISK per jump - Our Calculator and FAQ pages will be updated when the system goes live. This change is in line with our both previous price updates - by 40%. We strongly believe that the new system will work best for both our clients and pilots ensuring that risks, benefits and costs are equally weighted on both parties. This new model will enter into force on 1st March 2014 0:00 Evetime, all contracts posted before this date will remain valid with an old pricing.
Ari Kes Red Frog Freight Red-Frog 6	Posted - 2014.03.09 09:12:00 - [12] - Quote Drago Fargen wrote: Dorothy Simson wrote: It doesn't matter if you have 1 contract worth cargo to be moved.... or 500 of them :) We will handle them all, with same great speed and quality! Oldest contract in the queue is just few hours old, so we move them at extra fast pace :) Oh, we managed to had over 1100 contracts raised within a day, just a week ago :) If you need more info, visit our page or join our in-game channel "RF Freight" I just love the new service Red Frogs leadership has added in. Free scam attempts from leadership on your contracts. Great new changes over the past months. Even contacted multiple people in leadership about the attempted and failed 80+ million isk scam and yet over a month later nothing from anyone. I assumed at first you guys were just dumb and thought that BPC cost the same amount as BPO's but even when that was explained no one bothered to say you guys made a mistake. Not good management. I think it is time for me to move over to PUSHX. https://forums.eveonline.com/default.aspx?g=posts&m=4292373#post4292373 seems a bit more legit and I know the management responds to mails. GL Red, blue and black was a nice few years working with ya. Hello, Indeed I am sorry to see you go. It is always sad to see that the client is not satisfied with the service offered. However, when you post on the forums, it is also good to justify your dissatisfaction with the service and provide some proofs to sustain your statements presented here. The whole reaction was caused by one of our Managers sending you a notification about the low reward you have used for your contract. The notification has been polite and professional, indicating what needs to be done to enable us to process your contract properly. All of our replies are standardized and checked. Sadly, it seems that even though you made the mistake yourself and have been approach with courtesy and politeness by our manager, it did not prevent you from feeling offended. I have also checked in detail - both our logs and financial statements - to see which might be the case of the "scams" or "frauds" you accuse our management of. I was unable to locate anything suspicious. All the official complains that are sent to us, are all processed within 24 hours from filing and replied to the originator. Taking all this into account, I have to say that to me it seems like your ego simply could not handle a low-reward on your contract notification. Even though it has been delivered in polite and professional way. In Red Frog Freight, we always try our best to adapt to our clients wishes and demands. Sadly in this case I see that help from another specialized field might be needed. I hope you will be able to locate the service that will meet up your demands!
Ari Kes Red Frog Freight Red-Frog 7	Posted - 2014.03.11 08:40:00 - [13] - Quote ISD Ezwal wrote: I have removed a rule breaking post and those quoting it. As per Sell Orders rules: 8. This forum is for selling items, you may reply to the threads with bids or questions regarding the item. All other posts are off topic and will be removed. I also want to give the people of Red Frog the following urgent reminder: As the Bumping Rules state: 1. A thread may be bumped once per day by the thread starter. Please do so from now on. Please regard this post as your daily bump. Hello, Thank you for your comment. This thread is up since September 2011. Our clients use topic, to provide feedback about our in game services. Being a hauling Corporation, we process over 1000 contracts per day, involving many clients. I am unable to see how this breaks the forum rules. I have also decided to elevate this issue via the petition.
Ari Kes Red Frog Freight Red-Frog 7	Posted - 2014.04.01 14:36:00 - [14] - Quote Furoth wrote: I love these guys. I forgot a couple zero's on the collateral (i know, i was "distracted", hehe) and they still delivered the package. You can't buy that sort of honesty, especially in EvE. +1 guys. Thank you very much for your trust and contracts. It is still vital though to always remember to use proper collateral in order to make sure your goods are safe! We have also published our Annual Report for 2013 (click to access it)
Ari Kes Red Frog Freight Red-Frog 10	Posted - 2014.04.22 18:43:00 - [15] - Quote Dear Clients, On the 25th of April Burn Jita event will take place in New Eden. It is our pleasure to inform you that - like also in previous years - Red Frog Freight will remain operational for its entire duration. To ensure maximum security of your cargo and to upkeep the highest standard of all of our services, we will be implementing several alterations to how our service is provided. For the exact changes to our service, please visit this page or our in-game public channel - RF Freight MOTD.
Ari Kes Red Frog Freight Red-Frog 10	Posted - 2014.04.28 22:18:00 - [16] - Quote Dear Clients, As Burn Jita event is being prolonged by one additional day, we would like to kindly remind all of you that during the entire duration of the event, we operate under the changed ruleset: What are the exact changes to the service during Burn Jita ? You need to set your Contracts to 7 days to accept; 3 days to deliver Rush Jobs servicing will be halted for the duration of the event We are likely to experience very large queues (700+ contracts last year) We will update the current status of the service at our public channel RF Freight. You can also obtain more detailed information on all of our services there. Thank you for your continued trust and understanding as we proceed through Burn Jita 3.
Ari Kes Red Frog Freight Red-Frog 10	Posted - 2014.04.29 23:29:00 - [17] - Quote We had a lot of fun this weekend within those who stayed to haul, or just to help by giving out some information to the others! But now we must face one of the biggest queue of our history, and this will take time to recover from it, so be patient, as of this morning, there was more then 880 contracts in the Red Frog queue! We will work on them like we always do, trying to clear the oldest one first, but it might take the whole week to get back to normal queues.
Ari Kes Red Frog Freight Red-Frog 11	Posted - 2014.05.20 00:46:00 - [18] - Quote Dear Clients, As of 28 May 2014, Red Frog Freight will be adjusting its service to accommodate the upcoming Freighter changes announced here and arriving with the Kronos update - on June 3rd. Maximum allowed package size will be set to 715 000 m3. The collateral requirement as well as prices remain unchanged. For more information on the change, please head to our in-game channel RF Freight or to the following info page. We will accept the old style (860k m3) orders until 27 May. Until then all our calculators will remain unchanged. Starting from 28 May, (evetime) we will only accept orders following the new requirements, while the old contracts in progress will have time to be completed. All the new orders, posted after that date and oversized, will be rejected. No contracts in progress will be failed. Thank you for your understanding!
Ari Kes Red Frog Freight Red-Frog 11	Posted - 2014.05.21 19:42:00 - [19] - Quote I have updated the original post announcing the RFF's max cargo size change in light of the CCP's new stance on Freighter characteristics alterations.
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.05.24 04:22:00 - [20] - Quote Ncc 1709 wrote: your pilot optimiser, could you add slave sets to the implant options? ships like the ark will be close to 800k ehp with them Hello there, Please post your feedback in this thread. Thanks :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.06.02 07:16:00 - [21] - Quote Dear Clients, EVE Online: Kronos will be deployed on 3rd June! Downtime for the deployment of this release will begin at the usual time of 11:00 UTC, and will be completed by 14:00 UTC. Should the planned downtime be extended, please expect later than usual deliveries. As with all of the new update releases we may experience larger than usual Contract Queues. Thank you in advance for your understanding!
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.06.19 09:07:00 - [22] - Quote Aaril wrote: Just wanted to say thanks for a FAST delivery that was a really good value. I didn't put anything in this thread. I didn't say anything to in the public channel. I simply created a contract for ~65k m^3 worth of goods, added in the calculated reward, and it was seamlessly delivered in less than a day. I will most definitely be using this service again for bulk item transport! Hello there! Glad that you are happy and that our service was to your liking. There is absolutely no need to post it here or in any channel :) As long as you create a valid contract our Pilots will do the rest! We are of course always happy to answer questions - either here - or in our Public Channel RF Freight.
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.02 14:49:00 - [23] - Quote Nicholas Cromwell wrote: I'm a newbie courier, looking to join this awesome firm. Currently equipped with a Tayra + Cargo expansion modules + shield buffers, PM me please Hello Nicholas, All of our recruitment information can be found in channel PROFIT - just join it in game and read the information provided on the top.
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.03 18:31:00 - [24] - Quote Kairr wrote: Really great service from these guys, I'd set up a contract on my mining alt to move all my stuff to my new HQ, logged in the next day and it was all there! Opened a new contract with them on this character just now, really great service, couldn't recommend more. Cheers Red Frog! Hey there Kairr, Very happy that you have enjoyed our service! Feel free to post more contracts! We will be happy to carry all your ores/minerals!
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.07 20:21:00 - [25] - Quote Puterrrr wrote: Nothing New here Great service by RFF as per usual ofc Keep it up guys Hello there, Glad that you are happy. We hope to see more contracts coming from you soon :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.08 22:26:00 - [26] - Quote Fossimus Brattivus wrote: Long time listener, first time caller...thanks for the awesome service Hey Fossimus, We hope you liked it and now can be also a caller more often :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.19 21:53:00 - [27] - Quote Cobra5665 wrote: first time used them delivered quciker than expected will use these guys again :) Hey there! We do hope you come back soon with more contracts! For all the forum users interested in Freighters - please be sure to check out the thread made by our member Annette Nolen, the author of Freighter Optimizer Tool. Very useful in all aspects related to hauling!
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.21 13:36:00 - [28] - Quote Gorinia Sanford wrote: Awesome service! Got my goods delivered just now, one contract down, one to go. Dang, I wish I had found you guys sooner than I did. Rest assured, I'll be using y'all again. Thank you:) We will gladly help. RFF is open 24/7 :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.21 15:02:00 - [29] - Quote Dear Clients, EVE Online: Crius will be deployed on 22nd July! Downtime for the deployment of this release will begin at the earlier than usual time of 8:00 UTC, and will be completed by 12:00 UTC. Should the planned downtime be extended, please expect later than usual deliveries. As with all of the new update releases we may experience larger than usual Contract Queues. Thank you in advance for your understanding!
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.25 19:51:00 - [30] - Quote Little Demi wrote: Used this service at first time, thats really usefull. Black Frog order was rather fast. Red Frog, now I should know, that qeues are big and always plan at least 24h for delivery) Hey there, Thank you very much for your Contracts! It is always very good to plan ahead when posting your orders. Despite having many pilots on board, it still takes some time to deliver your goods to the destination. Freighters are very slow :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.07.28 15:23:00 - [31] - Quote Rena Emishi wrote: Still waiting.. for my stuffz bump Hello there Rena! We are always very busy on the weekends - the contracts spike usually follows into the Monday. Hopefully your Contract will be picked and delivered swiftly :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.08.02 05:05:00 - [32] - Quote Dalindim Shihari wrote: Contract up, would be nice if u can handle it till 08:00 eve time :) Hello there Dali, Contracts are usually completed within 12 hours, should you however need a Rush Job, we have a procedure for that as well. Rushes have guaranteed delivery time of 4 hours, or the reward return. You can find more details about it in our public channel RF FREIGHT in game.
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.08.11 02:10:00 - [33] - Quote Caytly wrote: UPS is slower in space and cheaper:) thanks for your contract!
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.08.11 02:13:00 - [34] - Quote Kris Hamabu wrote: Great Service Glad you are happy with the service:) Keep spamming your orders :) We are open 24/7 :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.08.15 13:19:00 - [35] - Quote Fasilia Bolmara wrote: Very Fast Turn time on the contract and although it has not gotten delievered yet (only been an hour) I am happy with the collateral, size allowed,, and guaruntees that come with. They were referred b serveral RL friends and super happy with them thus far. Will be using them again. Hello, We are doing our best to service our Contracts in a timely manner! Hope you will continue to use us :)
Ari Kes Red Frog Freight Red-Frog 15	Posted - 2014.08.19 13:04:00 - [36] - Quote Retainer wrote: RFF - Thankyou for an excellent and professional service. First time ive used you today - but not the last. Hey, Glad you are happy! Be back soon with more Contracts!

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